Contact Us

Officers of the council

Karen Cane
Mrs Karen Cane
Town Clerk
Sandra Samways
Mrs Sandra Samways
Clerical Officer


The Help Centre is now temporarily CLOSED to the public until  further notice. Please phone on 01202 632070 to arrange collection of recycling containers.



These measures include:
- We will permit one customer per time to the Help Centre. You will be asked to wait outside on our pavement, following the distancing markers. Please ensure you wear a face covering – either a mask or face shield. You should ring the outside bell to alert us to your presence. We will attend to you as quickly as possible.
- Transactions between staff and visitors to the Help Centre will be through a Perspex screen.
- All visitors to the Help Centre should not attend if they feel unwell or are displaying signs of Coronavirus.
- All visitors to the Help Centre must be prepared to transact following social distancing guidelines. Please adhere to the floor marking when entering the Help Centre. Regretfully and for the safety of all, if you are not prepared to do this, then you will be asked to leave.
- Please scan the Track and Trace QR code on your phone when entering.
- A hand sanitizer station is provided in the Reception area of the Help Centre for use by our visitors. A supply of tissues is also available.
- A supply of disposable pens is available for customer to use, if required. Alternatively, you may wish to bring your own.
- Any persons wishing to purchase a Clarion or pay for photocopying or other services in cash can do so. Staff will don protective gloves to deal with such transactions.
- Staff will don gloves to deal with the photocopying of documents.
- If you wish to look at hard copies of plans, please book an appointment. In this way, we can ensure that we have a safe space for you to look at them. We will ask you to wear gloves and mask, which we will supply, in order for you to view them. We do however encourage residents to view plans on line, in the safety and comfort of their own homes.
- We remind you that we do not offer toilet facilities, in any circumstance.
- We remind you that dogs (other than assistance dogs) are not permitted in the Help Centre.
- Due to reduced staffing, there may be delays in our service. At times, the Help Centre may be closed due to staff absence. This will be displayed on our website as soon as possible in the event of closure.
- Where possible, we ask customers requiring replacement food waste (indoor and outdoor) and glass bins to phone ahead. We will then have them ready for your collection within 24 hours or the next day of opening. We will ensure we do our best to supply these as quickly as possible. If you do not phone ahead, we will do our best to supply there and then; however, you will be asked to wait outside, and may be asked to call back and collect at a later date. All such supplies are dependent on stock received from Dorset Council.
Throughout the lockdown, the Town Council staff have continued to work and offer our services to our residents via email and telephone calls. We are however, looking forward to welcoming our customers to the Help Centre and continuing to deliver a prompt and efficient service.


Opening hours

Please use the following details to contact our Help Centre

Address:  Lytchett Minster and Upton Town Council, 1 Moorland Parade, Moorland Way, Upton, Poole, Dorset BH16 5JS

Telephone: (01202) 632070 


Alternatively, please use the form below to get in touch.

Please send us a message below.

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